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A highlight of the KONE People Flow
Intelligence family of solutions is
KONE RemoteCall
™
, which allows
users to call an elevator using a mobile
application installed on their phone.
“This is our real breakthrough
innovation,” says
Pekka Korhonen
,
Director of Business and Offering
Development at KONE. “And it’s
actually something we first created in
2005, before the emergence of app
stores, during a time when mobile
applications beyond relatively simple
games were still rare.”
The application allows users to
make personalized elevator calls
quickly and conveniently from any-
where in the building, reducing
waiting times and easing lobby con-
gestion. Once the user has called an
elevator using the application, they
will be guided to the correct elevator.
KONE RemoteCall can be
programmed for three different
types of calls: normal, priority, and
accessibility. Favorite or frequently
used routes can be saved for quick
selection. This means priority service
for VIP passengers, and also helping
people with special needs.
“If you are visually or hearing im-
paired, for example, you can use your
own device to call an elevator with
minimum hassle,” says Korhonen. The
accessibility function gives passengers
more time to reach and enter their
assigned elevator. No more crowding
around the elevator landing to reach
the call button – it’s all been taken
care of before you reach the lobby.
Call button in your pocket
The new access solutions connect
elevators seamlessly with all access
points in a building, including turnstiles
and automatic doors, to provide maxi-
mum security while ensuring a smooth
journey. When combined with KONE’s
upgraded destination solutions, the
passage from a turnstile to the most
appropriate elevator is hassle-free and
involves very little waiting around.
KONE destination solutions take
into account the number of people
wanting to use the elevators and their
destination floors when it assigns and
guides individual users to the elevator
that will take them to their desired floor
most efficiently. This means enhanced
elevator traffic handling capacity and
performance: less crowded elevator
cars, shorter travel times, and fewer
unnecessary stops.
Flexible
Flexibility – for both building users
and KONE’s customers – is one of the
biggest benefits of the new range.
Solutions can be programmed accord-
ing to individual needs. If, for example,
a person requires more room in an
elevator, they will be directed to one
with few other passengers. If they need
more time to reach the elevator, the
doors will stay open longer.
“It is not the same elevator journey
for everyone,” says Virtanen, adding
that user information can be changed
in the system as needed. “If you hurt
your leg, that can be entered into the
system, and this will ensure that the
elevator waits for you a bit longer than
usual. When you are well again, your
default settings can be restored.”
In creating the new range of
solutions, KONE’s starting point
was to understand customers’ and
building users’ varied needs. With the
full KONE People Flow Intelligence
package, customers receive an easy-to-
manage, end-to-end solution from a
single provider. And if customers want
additional third-party features to be
integrated into their access system –
such as iris scans, parking management,
or canteen payments – this is possible.
Intuitive
“Design is also very important for us,
both in terms of the visual appeal and
the user experience,” says Virtanen,
adding that the entire product range
has a consistent look and feel. Calling
and using an elevator happens through
intuitive, state-of-the-art touchscreens
designed to ensure accessibility for all
users.
During the elevator ride – or on
the way to it – KONE’s information
screens can guide you in the right
“The elevators of
the future are more
like taxis and less
like buses."
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| PEOPLE FLOW