We offer a wide selection of services to provide exactly the level of care you need, whether you need support for a two-elevator building or a complex environment like an airport or retail center. We’ll tailor your maintenance plan to uniquely match your site and equipment, whatever the brand or type.
KONE Care Standard is the ideal solution when your top priorities are worry-free equipment operation and full safety and regulations compliance.
KONE Care™ Plus is the ideal solution when your priorities are a clear overview of equipment status and predictability, or if you are responsible for equipment in multiple locations.
KONE Care™ Premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.
| Compare maintenance packages*
| KONE Care™ Standard
| KONE Care™ Plus
| KONE Care™ Premium
| Available for
|
|---|---|---|---|---|
| KONE Preventive maintenance (Modular Based Maintenance™)
| ✓
| ✓
| ✓
| Elevator | escalators
|
| KONE Customer Care Center
| ✓
| ✓
| ✓
| Elevator | escalators
|
| Call-out Service
| ✓
| ✓
| ✓
| Elevator | escalators |
| Voice Link Service
| ✓
| ✓
| ✓
| Elevator | escalators |
| Entrapment Rescue Service
| ✓
| ✓
| Elevator
| |
| Breakdown Service
| Partial
| Full
| Elevator | escalators
| |
| Repair Service
| Partial
| Full
| Elevator | escalators
| |
| Authority Service
| ✓
| ✓
| Elevator | escalators
| |
| Enhanced Breakdown Service Response Times
| ✓
| ✓
| Elevator | escalators |
Understanding of your maintenance requirements: choose from our three maintenance packages the level of care you need.
KONE Modular Based Maintenance helps us find and fix potential faults before they can cause downtime, helping you ensure quality service and improve end-user safety.
KONE has a long history of maintaining and repairing non-KONE equipment. We take care of all brands of elevators, escalators and automatic building doors.
